Questions & Answers
How long do I need to wait for my order?
A standard delivery time via 1st class will take from 1 to 3 working days, via 2nd class up to 5 working days. Please be aware that all deliveries are sent as a recorded delivery and require your signature. If you will not receive your order in a reasonable amount of time then please contact us. We need to allow 15 working days to elapse before Royal Mail considers an item lost. Find out more in our Terms and Conditions.
I didn’t find a size I am looking for. Can you help?
Certainly, if you will not find the size you are looking for just simply contact us with your request and we will advise if we can help.
Can I send you my own artwork to customize my plate?
Certainly, just send us an email with your artwork document (preferably in “ai, eps, cdr, jpg, png or pdf”) and we will get back to you.
Can I order a black and silver plate?
Absolutely! We supply black and silver acrylic plates. Please note we do not supply pressed metallic plates. If you are interested to buy a black and silver acrylic plate please contact us.
Will my number plates arrive pre-drilled?
Unfortunately not as all vehicles have their fitting holes in different places. If you are not ready to drill the holes yourself you can always use a sticky pad kit.
Can I cancel my order if I’ve already paid for it?
We reserve the right to charge a £5 admin fee if you cancel your order before it is made and dispatched. This is to cover the costs we have already incurred taking your order – for example credit card processing costs. Orders that have already been made cannot be cancelled under any circumstances.
Can I see a preview of my plate before I purchase it?
Certainly, our Plate Builder has been designed to show you online step by step and guide you throughout the whole shopping process until the end where you can preview the final product(s).
Do you ship orders to abroad?
Yes, of course. We have many happy customers from all around the world (e.g. France, Spain, Italy, Germany, Australia, USA, Canada and many more). Just don’t forget to select a correct postage, otherwise your plate won’t be sent on time and you will be contacted by us to pay off the postage fee which would delay a delivery time. All orders are dispatched as recorded mail and you need to sign for it.
